Trinade Technologies Limited
Effective Date: 15-April-2025
At Trinade Technologies Limited, we aim to provide high-quality technology solutions and excellent customer service. This Refund & Cancellation Policy outlines our guidelines regarding cancellations, refunds, and changes to service agreements.
1. General Policy
Due to the nature of our services — which include custom software development, consulting, and digital solutions — all sales are considered final once a project or subscription has begun, unless otherwise specified.
2. Cancellations
a. Project-Based Services
A client may cancel a project before work has commenced, subject to written notice.
If work has already started, the client may still cancel but will be billed for:
Time and materials used up to the point of cancellation
Any third-party or licensing costs incurred on behalf of the client
b. Monthly/Subscription Services
Subscription services (e.g., support, hosting, software-as-a-service) require written cancellation at least 14 days before the next billing cycle.
Failure to cancel within the timeframe will result in charges for the next billing period.
3. Refunds
a. Non-Refundable Items
The following are non-refundable:
Custom software development projects
Consulting or professional service hours already rendered
Domain registrations and third-party licensing
Setup fees for cloud or hardware infrastructure
Downloadable or licensed digital products
b. Refund Eligibility
Refunds may be issued under the following circumstances:
A service is paid for but never delivered (with no activity logged)
A duplicate payment was made in error
A product or service is proven to be faulty, and we are unable to provide a fix or replacement within a reasonable time
c. Refund Requests
To request a refund, email us at [your-email@example.com] within 7 days of the original payment. Please include:
Your name and contact details
Invoice or transaction reference
Reason for the refund request
We will evaluate the request and respond within 5 business days.
